4th Floor, Meghdoot Bhawan, Panbazar, Guwahati – 781001. cpmg_asm@indiapost.gov.in 9435503177 (Tel), 2544838 (Fax), Customer care center /Complaints: 0612-2230082, 2220207 (Tel), 2225011 (Fax), Postal Life Insurance complaints: Toll free No.18003456107,0612-2236842, cpmg_chh@indiapost.gov.in 0771-2233400 (Tel), 2233194 (Fax). Take a written acknowledgement of your complaint with the date. Deputy Director General (PG & QA), Dak Bhavan, Sansad Marg, New Delhi— 110001. pgsectiondop@gmail.com 011-23096087 (Tel), 23353883(Fax). www.indiapost.gov.in (Go to home page and click on Customer Complaints​ link, select option Register Your Complaint for lodging com​​plaint and select option Track your Complaint for knowing the position of the case.). C. If the complainant is dissatisfied with the action taken, he / she may approach the following Officers in the Postal Directorate, Dak Bhavan, New Delhi-110001 according to the nature of complaint: i) Public Grievance (PG) Division, Postal Directorate, New Delhi 110 001. ii) Dy. The insurance company should resolve your complaint within a reasonable time. ​​Any ​complaint on the services rendered and concerning behavior. cgmplidte@gmail.com​ 011-24672461 (Tel), 26882838 (Fax), Pension matters of postal employees and matters relating to Gramin Dak Sevaks​. Complaints on misbehavior by post office staff or any other complaint under miscellaneous ​category not covered under serial 1, 2, 4 and 5 of this table. This website belongs to Department of Posts, Ministry of Communications, GoI. C. If the complainant is dissatisfied with the action taken, he / she may approach the following Officers in the Postal Directorate, Dak Bhavan, New Delhi-110001 according to the nature of complaint: Content owned and updated by Department of Posts, Ministry of Communications, Government of India. are allowed. PINCode should be 6 digit number and should not start with '0', Invalid Format. This is normally done within 15 working days of receipt of the grievance. Only A-Z, a-z and 0-9 are allowed, Upload .pdf,.gif,.jpg,.jpeg file with maximum size of 2 MB only. Approach next higher authority of the Department if the complaint is not settled in a reasonable time. PG Division - -011-23036397, Director(PG)- 011-23096151, 011-23036814 for (i) &(ii) in Column 3. i) Dy.General Manager (SP) - 011-23096075, ii) Dy.General Manager (BP) - 011-23096075. Only numbers upto 2 decimal places are allowed, Invalid format. Please observe the following guidelines for speedy settlement of your grievances: For online lodging of complaints and status update through website ​ This site is designed, developed & hosted by National Informatics Centre, Ministry of Electronics & IT (MeitY), Government of India and Content owned by Department of Administrative Reforms & Public Grievances. ​Complaint on delayed delivery / non-delivery of Speed Post , Express Parcel, Business Parcel, Logistics Post , Non payment of COD amount and any other complaint related to pr​emiu​m products. If you are unhappy with your insurance company. A letter will be sent to you … Give your complaint in writing along with the necessary support documents; Take a written acknowledgement of your complaint with the date. Dak Bhavan, Sansad Marg, New Delhi— 110001​. JavaScript is a standard programming language that is included to provide interactive features, Kindly enable Javascript in your browser. Deputy Director General (FS). This website has been developed to help the customer in processing their complaints.

Approach the Grievance Redressal Officer of its branch or any other office that you deal with. The facilities provided are as under: A. How DPG will deal with your complaint: DPG will assess what aspects of your complaint fall within its purview and the gravity of the complaint. The insurance company should resolve your complaint within a reasonable time. Deputy Director General (Establishment), Dak Bhavan, Sansad Marg, New Delhi—110001. Senior Superintendent / Superintendent of Post Offices of the Division in whose jurisdiction the concerned Post Office falls. ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​, If you have registered under any of the following category, you need to sign-in as registered user, er care center /Complaints: 0612-2230082, 2220207 (Tel), 2225011 (Fax), cpmg_raj@indiapost.gov.in 0141-2372020 (Tel), 2366151 (Fax), Tamil Nadu (For Tamil Nadu and Pondicherry), cpmg_tn@indiapost.gov.in 044-28520367 (Tel), 285221199 (Fax), cpmg_tlg@indiapost.gov.in 040-23463636 (Tel)​, cpmg_up@indiapost.gov.in 0522-2622000 (Tel), 2616855 (Fax), cpmg_utr@indiapost.gov.in 0135-2658396 (Tel), 2650065 (Fax), West Bengal (For West Bengal, Sikkim and Andaman & Nicobar Islands). Complaints on non-delivery or delayed or wrong delivery of ordinary mail articles, delayed payment ​​or non-payment of money order or Electronic Money Orders, non-delivery or delayed delivery or non receipt of acknowledgement of Registered articles, non delivery or delayed delivery of Insured articles, Parcels, Packets, complaints on abstraction of contents of mails articles excep​t articles mentioned under serial 1 ibid. iv) DDG (PG) for Registerred Letter / Parcel. – 133001. cpmg_hry@indiapost.gov.in 0171-2603100 (Tel), 2603736 (Fax), cpmg_hpr@indiapost.gov.in 0177-2629000 (Tel), 2620351 (Fax). Sandesh Bhawan, Sector – 17/E, Chandigarh – 160017. cpmg_pun@indiapost.gov.in 0172-2706700 (Tel), 2721670 (Fax). Postmaster / In-charge of the Post Office where the transaction has taken place. GHMC Complaints Registration Modes . Content owned and updated by Department of Posts, Ministry of Communications, Government of India. If you are not happy with their solution, you can escalate the matter to IRDAI. Only A-Z,a-z and ( ' ) and ( . ) In case if it is not resolved within 15 days or if you are unhappy with their resolution you can approach the Grievance Redressal Cell of the Consumer Affairs Department of … Register your complaint in the Post Office where transaction has taken place and get acknowledgement. Invalid format. IPH Toll Free No. , ( ' ) ,( / ) and (-) are allowed with single space. The standards for resolving complaints are announced through the Citizen Charter of Department of Posts available in link About Us on Home page of this website. : If you have a grievance, approach the grievance cell of the insurance company first. The Post Master General of the Region in whose jurisdiction the concerned Post Office and Division falls. Complaint on Postal Services addressed to Postal Directorate, New Delhi, may only be addressed to concerned officer and sent on given email, telephone or fax number. Last Updated: 06 Nov 2020.

General Managr (BP) for EPP, LP, BP. This website belongs to Department of Posts, Ministry of Communications, GoI. If the complaint is still not settled, the complainant may approach the Chief Postmaster General of the respective Circle at the following address: O/o CPMG,AP circle, PSD complex, besides Door Darshan quarters, Krishnalanka, Vijayawada-520013, cpmg_apr@indiapost.gov.in, 0866-2429854 (Tel),​ 24747282 (Fax).